Shipping
Where do you ship?
We ship to all EU countries. Shipping is free.
Where are orders shipped from?
Our products ship from warehouses inside the EU, so there are no customs fees or import charges for EU customers.
How long does delivery take?
Orders are processed within 1–3 business days. Most orders arrive within 5–10 business days after that, depending on your country.
Can I track my order?
Yes. You'll receive a tracking number by email as soon as your order has shipped.
Returns
Can I return my order?
Yes. You have 14 days from the day you receive your order to cancel your purchase, in line with EU consumer rules. See our Returns & Refunds page for details.
What if my product arrives damaged?
Email us within 14 days with your order number and a photo, and we'll send a replacement or a refund.
Products
Are the lamps rechargeable?
The Cordless Mood Lamp and the Cordless Wall Spotlight have built-in rechargeable batteries. The Sunset Lamp and the Galaxy Projector are powered via USB.
Do the products have a power adapter?
The products come with a USB cable. Use a standard 5V USB adapter – we recommend avoiding fast-charging adapters.
Are the products CE marked?
Yes, our products are CE marked for sale in the EU.
Still have questions?
Email us at support@nixstore.store or use our contact form, and we'll get back to you as soon as we can.